Privacy Policy

1. Introduction

Lumé Med Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumemedicalspa.com.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, and other contact information you voluntarily provide when contacting us or booking appointments
• Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited
• Cookies: We may use cookies and similar tracking technologies to track activity on our website

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and manage appointments
• Send you appointment reminders, service updates, and promotional messages (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Text Messaging and Communications

By providing your phone number and agreeing to receive automated text messages, you consent to receive text messages from Lumé Med Spa via Twilio or similar platforms for appointment reminders, service updates, promotional and marketing messages, and special offers. Message frequency may vary. Message and data rates may apply. You can reply STOP to unsubscribe at any time.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Opt-out of marketing communications
• Unsubscribe from text messages by replying STOP

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at cherish.cao@lumemedicalspa.com or visit our contact page.